Privacy Policy

At Twain AI, your privacy is our priority. This Privacy Policy explains how we collect, use, protect, and share your personal information when you use our services.

1. Information We Collect

1.1 Information You Provide

When you create your digital twin, we collect:

• Voice recordings for voice cloning
• Personal memories and experiences you choose to share
• Personality traits and preferences
• Account information (name, email, authentication data)

1.2 Automatically Collected Information

We may collect:

• Usage data (features used, time spent, interaction patterns)
• Device information (device type, operating system, browser)
• Log data (IP address, access times, pages viewed)

2. How We Use Your Information

We use your information to:

• Create and maintain your digital twin
• Enable AI-to-AI social matching and introductions
• Improve our services and develop new features
• Communicate with you about updates and support
• Ensure security and prevent fraud

3. Data Storage and Security

3.1 Encryption

All personal data is encrypted both in transit (using TLS) and at rest (using AES-256). Your voice recordings and memories are stored in secure, encrypted databases.

3.2 Access Controls

We implement strict access controls. Only authorized personnel with legitimate business needs can access encrypted data, and all access is logged and monitored.

3.3 Data Retention

We retain your data only as long as necessary to provide services or as required by law. You can request deletion of your data at any time.

4. Data Sharing and Disclosure

4.1 We Never Sell Your Data

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

4.2 Limited Sharing

We may share data only in these circumstances:

• With your consent: When you explicitly authorize sharing
• Service providers: Trusted partners who help operate our services (under strict confidentiality agreements)
• Legal requirements: When required by law or to protect rights and safety

5. Your Rights and Controls

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your data (right to be forgotten)
• Portability: Export your data in a machine-readable format
• Opt-out: Disable specific features or data processing

To exercise these rights, contact us at support@twain-ai.app.

6. AI Training and Your Data

Your personal memories and voice data are used only to train your individual digital twin. We do not use your data to train general AI models or improve services for other users without explicit consent.

7. Children's Privacy

Twain AI is not intended for users under 13 years of age. We do not knowingly collect information from children. If we discover we have collected data from a child, we will delete it promptly.

8. International Data Transfers

Your data may be processed in countries outside your residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws (including GDPR).

9. Cookies and Tracking

We use minimal cookies and tracking technologies for essential functionality (authentication, preferences) and analytics. You can control cookie preferences in your browser settings.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or in-app notification. Continued use after changes constitutes acceptance.

11. Contact Us

For privacy questions or concerns, contact us at:

• Email: support@twain-ai.app
• Support: support@twain-ai.app